Chariot Medical Transportation - Northridge, California

A H

If possible I would rate this transportation company in negative numbers. Truly its shocking how this company is still in business. First of all the customer service is horrible. You would assume that someone who has to constantly deal with customers and their grievences would have some basic courtesy for others. But Sam the employee who usually picks up phone is the most arrogant, ignorant, & rude person on the face of the planet. He never helps with any transportation problem and manages to make the problem so much worse. Moreover, they never pick up anyone on time from a medical facilities since most of the drivers are horribly overbooked. Most of their drivers are nice but most speak little or no English whatsoever, don’t wear a mask in the car, and are careless drivers. Whenver you are riding with one their drivers, you truly are holding on for dear life since they will be driving too fast based on the current conditions of the road, excessive lane changing, improper passing, failing to signal and neglecting to stop at a traffic light and or stop signs. Just an accident waiting to happen. Further, some of their cars reek of cigarette smoke as if moments prior someone lit up one and took a drag. Also they will put a couple of patients in a very small and cramped sedan with no regard of COVID guidelines. And not to mention some of their drivers like Robert , Abraham, and Jacob are the only good thing about this company.

P M

The worst service ever. The drivers are ok but the dispatcher is extremely rude and unprofessional. He should get minus 100. Even one star is much to much for them. It is a shame that they are in healthcare business and so rude and unprofessional.

Lori Gartin

If there was a rating for minus 100, that's what i would put. They were rude, rude, RUDE! They kept hanging up on me when i would try to get some answers about my pick up time, they LIED about trying to reach me at my cell and they were extremely reckless in the safety protocols. I will never take them again!

Ekaterina

The best company out in LA i have been using them for 4 years now and I give all my trips to them literally the best after using many companies in LA that we're always late for hours or would always say they don't have available drivers last minute also my patients really like there emts and drivers they always have new vehicles and gurneys.

Nidia Turizo