Hudson Valley Bus Co Inc - Cortlandt, New York

Victoria Shaul

We recently had the pleasure of working with Hudson Valley Bus Co Inc for our wedding on 9/30/23. To be perfectly honest, we were initially a bit nervous about booking this charter company because we knew they outsourced their buses and drivers. Furthermore, we'd heard from a friend about an experience where buses never showed up. But, against our initial concerns, our experience with Hudson Valley Bus Co Inc was nothing short of excellent.

For our event, we required four 56-passenger buses, with two of them scheduled to pick up guests at two different hotels at 4:30 PM, another bus at 10:30 PM, and a final one at 12:45 AM. I'm thrilled to say that all four buses arrived on time as scheduled, and everything went off without a hitch.

Our experience with Hudson Valley Bus Co Inc left us very pleased and happy. While I don't have any specific advice to offer, I would emphasize the importance of clear and consistent communication. Our positive experience was a testament to the power of effective communication in ensuring a smooth and successful event.

Thank you, Hudson Valley Bus Co Inc, for delivering on your commitment and helping make our event a resounding success. We couldn't have asked for a better outcome, and your service played a pivotal role in that. We're grateful for your professionalism and reliability!

Hudson Valley Charter

Used Hudson valley for our wedding in November 2018, we had 2 56 passenger buses, they arrived on time and buses were really nice inside and out and very clean. Drivers were so nice and accommodating to all our guests. Everyone who took the bus said it was great. I would recommend this company to anyone looking for charter bus services.
Thank you Hudson Valley & staff
Lauri

Ashlee Mercogliano

We paid & contracted 2x 56 person buses for Saturday 9/25. Unfortunately, only one bus showed up to the hotel where our guests were staying, leaving well over a dozen of our guests stranded and forced to Uber/Taxi up to our venue which was over 40 mins away. Due to Hudson Valley Charter’s lack of ability to deliver the second bus, our ceremony was delayed by 25 mins which ultimately cut into our reception and dancing time.

We specifically contracted 2x buses to avoid this exact issue as Taxi/Uber's are scarce in the area as compared to NYC where most of our guests were traveling from. We were so embarrassed that our guests had to find their own transportation due Hudson Valley Charter not providing the second bus. Hudson valley Charter tried to blame another company that they outsourced the buses to and said it wasn’t their fault that the second bus never arrived. We had no idea we weren’t getting buses from the company we had signed contract with.

This could have been resolved if their team was able to effectively communicate throughout the wedding planning process and provide the second driver's phone number, but they never followed up with that information. To add to that embarrassment, my husband was dealing with multiple people from Hudson Valley Charter while he was trying to enjoy our wedding morning/afternoon. The gentlemen from HVC was extremely unprofessional and unorganized at communicating the timeline. Avoid the stress, embarrassment and headache and use another company for transportation, the cost you’re “saving” because their prices are more affordable are not worth it. You truly get what you pay for.

To add to how much of a joke this company is, they tried to dispute my review on Wedding Wire!

Lauren Landi

I’m extremely disappointed with the service provided by Hudson Valley Charter. I reserved two coach buses back in 2019 for my wedding that was supposed to be in October 2020 and then COVID hit so we postponed to October 2021. While the booking and date transition was easy with the office staff, the day of the wedding was a headache. Dina, their office manager, was extremely efficient and organized, however, the execution was completely the opposite. Before the wedding, I spoke with a representative multiple times about where my guests would be picked up from the hotel. They assured me it was the back of the hotel and that they go to this hotel all the time, the bus drivers know where to load and not to worry. I even went to the hotel and confirmed with them that the buses always load from the back of the hotel, even viewed the loading area. Well day of, I’m getting calls from my guests that everyone is waiting at the back of the hotel and with no bus in sight. At this point, it was past the 4:00 pm arrival and past the 4:15 pm departure. The guests finally realized that the bus was in the front of the hotel, so all of the guests had to make their way to the front. When they finally got on the bus, hot air was blowing instead of air conditioning on a 77 degree day. Guests then started getting off of the bus to get an Uber because they couldn’t stand how hot it was. After we communicated with the bus driver about the air conditioning not working at all, he assured us it would be fixed for the return trip after the wedding back to the hotel. Before we started boarding the bus, the driver told us that a mechanic came to fix the air. I personally (the bride), was on the bus for the return trip and it was not fixed. I felt hot air blowing from the vents. Again, people took Ubers home instead of taking the bus. We had about 70 guests staying in the hotels, and only about 45 guests took the buses back.

This is where we are really disappointed. When we called to discuss what happened on our wedding day, we were basically given the excuse that they contract buses out in their "busy season" and it wasn’t their fault, it was another company’s fault. We booked coach buses with Hudson Valley and were never informed we wouldn’t be getting their buses. We were also told that a mechanic was never dispatched to the venue for repairs, but then they came back and said oh yes there was a mechanic that came and it was fixed by this external company. Again, we reiterated that we booked with Hudson Valley, it’s on them to uphold a level of service that we did not receive regardless of whose buses they were. We were then told that the buses were used, regardless of how many people were on it and basically, oh well, we gave you your service end of story. So, as a customer, what I got from this situation is that Hudson Valley Charter does not strive for excellent customer service, but rather, mediocracy. I would not recommend Hudson Valley Charter and I’m so upset that this was the one vendor that caused stress on my wedding day, and it should have been the easiest. Any form of an apology would’ve been fine, but again, we were basically told oh well, the buses were used. Avoid the stress in the “wedding busy season,” and look elsewhere for transportation.

Tom Reilly

Don't go down 55mph roads if your not gunna go faster than 25mph, this is ridiculous

Dina Conklin

used hudson valley charter for wedding in June 2019 , reserving the buses with the office staff was easy and they were able to make changes to times that I requested, buses arrived at hotel on time and drivers were very professional everyone on bus said buses were clean and drivers were great. Thank you hudson valley for making our wedding day run smooth. I would recommend you to anyone needed a bus.

Kerry Sorenson

I worked with Dina to schedule the transportation from our hotel block to our wedding venue. Everything went smoothly — drivers were on time, buses were clean and comfortable, and Dina was easy to get in touch with. Thank you!

Jenna B.

The drivers are so nice and the ladies in the office are always accommodating! I've never had an issue, every trip with them has been smooth. A+