Avis Basel Switzerland Side - Saint-Louis

Hugo van doorne

We had a terrible experience with Avis. After paying a total of €2,500 upfront, we were handed a dirty vehicle. When we requested a different bus, we were told it still needed to be cleaned—despite the fact that several clean buses were parked right next to ours.

When we spoke to another employee about the situation, instead of taking responsibility, they simply blamed their colleague and offered an empty apology that had nothing to do with solving our issue. It felt like they were just making excuses without any intention of providing real customer service.

This kind of treatment is completely unacceptable. If you’re looking for a car rental company that values its customers and provides proper service, I strongly recommend looking elsewhere. Avis clearly does not prioritize customer satisfaction.

Péter Hegedüs

They treated me with distrust, they were not helpful. My Wise card was not accepted, even though it is a physical card!
I booked a car on Booking.com and instead of the CHF 190 included in the contract, CHF 1,300 was deducted as a deposit. The deposit still hasn't been refunded! This is unacceptable to me, that they abuse their position and take advantage of the vulnerable tourist. Refund the deposit immediately!

George Parides

Very difficult to return car. Signage very poor. Only gas station close takes cash only but is a kiosk to pay and does not give change. Luckily I paid for full insurance coverage because they tried to charge me for everything and anything they could find.

Sara Mendez

Recomiendo hacer el checkin antes de llegar así el proceso será más rápido. Tardaron literalmente 5 min en darnos las llaves y el contrato sin ninguna sorpresa adicional. Los depósitos además no son muy elevados y a nosotros nos lo devolvieron a las 24h de dejar el coche. También comentar que aceptan tarjeta de débito. No se si porque hicimos el checking online y antes de llegar pero no tuvimos ningún problema el relación a este tema. La verdad que muy satisfecha con el servicio y por supuesto el coche. Un T-Roc súper equipado y comodisimo. Ah! Y el coche se devuelve donde lo cogiste, mismo aparcamiento así que guárdate ubicación por si te lías con el tema de fronteras ?

Юлиян Калайджиев

Excellent service! The cars are new and clean, there are no additional fees. The deposit is quickly refunded. Greetings to the kind lady who served us.

גבי הרמן

קיבלנו שירות מצויין ומקצועי מגברת בשם אמירה בסניף של באזל. יחס מעולה. לקחנו את הרכב בבאזל והחזרנו באמסטרדם. מחיר הוגן רכב טוב. נהנו ונשמח לחזור לקבל שרות.

Andy

Friendly service but beware the 14 Euro per day charge for driving out of Switzerland! Hidden small print after the booking…

Adil Almoshawuh

Extremely rude and not professional. The car had engine related issue hence it was not safe to continue driving however they refused to give me a replacement car and they refused to support in locating nearest Avis location with available cars.