Phoenix EI Transportation Inc - Phoenix, Arizona

Dan J

These providers were chosen by the Life Care Center of Scottsdale to transport me on 3 occasions to appointments.

The first one was on May 14, 2021, two people from Phoenix EI showed up at the skilled nursing facility to transport me via a gurney to a nearby hospital for a procedure that shouldn't take more than an hour. The two people were Ken & Philip and were very professional, talking me through every stop of the process. They transferred me to their gurney, made sure I was strapped in and wheeled me to the van, then a short drive to the hospital, out of the van and for a check in, then wheeled me to the room where the procedure was to be done. When the procedure was over they returned me to the van and back to the skilled nursing facility. I rate the May 14, 2021 service 5 stars

My 2nd service date was May 19, 2021. The driver that showed up said he can't lift a gurney and the nursing staff had me use a wheel chair but required the use of a hoist to lift me out of the chair at the radiology place as I was still too weak to stand up on my own from such a low position. The driver had me in the wheel chair in his van and since I am very tall I had to sit with my head bent forward since the van was too short for me to be sitting straight up. Once he dropped me off at the facility he left to go home for a while and I had to wait almost 45 minutes after I was done. I rate the May 19th, 2021 service as 0 star. The service should not send someone who can't use a gurney and who takes a long lunch break and make me wait 45 minutes after my procedure was done.

On my 3rd service date on May 28, only one of the two original people i.e. Ken showed up and was able to use a gurney to transport me to Scottsdale Healthcare Shea. The trip went smooth. I rate the service on May 28, 2021 5 stars.

So my overall stars are (5 + 0 + 5)/3 = 3.33

Dayna Fuller

The owners are very nice and the environment is relaxed. I was offered a test run for a week to see if the job was a good fit. Unfortunately it wasn't a great fit for me. I have years of dispatch experience but I'm more of a 2 way radio kind of girl. The job is a good fit for someone who has experience in that particular job in medical transportation. I think that if you have the experience in that field of work it is worth giving it a shot.

Chris S

Absolutely terrible since new name. They were over 1hr late for pickup causing patient to miss appointments, then 1.5hr's late for return trip back. Patient had to sit in lobby for 1.5hrs just waiting for them to show up. All rides were scheduled well in advance. Never once has one of our NEMT drivers been 1 or 1.5hrs late to a pickup.......in 10 years of providing service.

Jean Wang

The drivers are so wonderful and caring. Because I cannot hear over the phone I do not deal with the office staff, but my friend who does cannot say enough good things about them. Their motto is “we care” and they certainly do show it in their daily activities. I only ride with EI transportation.

Leticia Albert

Don't let these reviews fool you 3of the 13 reviews are staff whom I am sure have been instructed. Most of the beginning staff members have gone. Stay far away from this company especially in the summer when the owner and his wife tell drivers it is okay to pick up patients with no AC because it isn't that bad. I witnessed the owners wife tell me just roll the windows down. Would you want to be in a big van with no AC?

Brenda Black

My experience with EI since July 7, 2020 to date has been one of congeniality and respect. I have found myself becoming close in a family sense with both inner office staff and drivers alike. One could say simply, "Keep up the good work." Charles Stillings

Linda P

I had scheduled a pick up for today and next week. Confirmed it last Friday. Today, I'm left holding a 120$ last minute doctor canceling fee as IE never showed up and now have to find a different vascular doctor as this one has a 6 month wait for a scan, and if your diabetic and 92 years old this is a huge deal.. and I had to reschedule the pick up for next week. Somehow both were deleted after I confirmed them. I'm beyond livid.

Kimberly H

My moms driver Wade went above and beyond. Wade was very friendly, kind, and compassionate. Wade noticed my moms wheel chair foot rests could be lowered for comfort and assisted in lowering them. He talked my mom through everything while securing her in place. Thank you Wade!!